Mike showed up on time, and did as promised. He made observations, and when we mentioned a defective laundry tub, he made suggestions on options. He suggested a reasonable price to take the old (concrete) tubs out and replace with a smaller one with better placement. He did that work as well and we are happy with it. He is definitely not a high-pressure salesman, but does provide suggestions for things we may want to do someday. We'll certainly call him again.